Heritage Federal Credit Union is looking for an Experienced Teller Supervisor to lead a team of tellers at an Evansville metro-area branch.
Responsible for implementing existing policies, procedures, and systems involving teller line operations, member service functions, and security procedures. Coordinates, directs, assigns, and evaluates work of Teller staff. Answers Teller questions, handles complex transactions and problems, and oversees balancing. Responsible for efficient flow of Teller lines, optimal window coverage, and general training and supervision of Teller staff. Oversee provision of a full range of services to existing and prospective members. Ensures members are promptly and professionally served. Act as a Teller when necessary and actively cross sell Credit Union services. Keeps management informed of area activities.
1.Assumes responsibility for performing assigned branch responsibilities related to supporting all Teller functions of the branch environment.
a.Adheres to all established standard operating procedures.
b.Ensures Teller functions are performed in accordance with established polices and standards. Ensures security procedures are followed.
c.Coordinates Teller operations by assigning duties, monitoring workflow, scheduling lunches and breaks, and approving time off requests. Identifies and resolves staffing problems to ensure members have minimal wait times.
d.Makes judgments for Tellers, approves transactions, or gives overrides (within limits of authority).
e.Supervises and monitors daily Teller balancing process.
f.Ensures adequate supply of all negotiable items for use in the Teller area.
g.Performs basic Teller duties as needed. Handles more complex transactions such as travelerís checks, savings bond redemptions, large currency and commercial currency or change orders, etc.
h.Ensures member service functions are performed in accordance with established policies and standards. Provides additional training as necessary.
i.Trains and encourages Tellers to greet members courteously and perform member service functions in a professional manner.
j.Handles complex member requests, transactions, problems, and questions or refers appropriately. Explains policies and procedures to members as needed.
k.Performs member service functions as needed such as renting or granting access to safe deposit boxes, processing check orders and stop payments, performing file maintenance, and opening and closing accounts.
l.Actively cross sells Credit Union products and services. Informs members of Credit Union policies and services, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. Works to achieve personal referral goals and leads sales efforts of Teller staff. Participates in sales meetings as required.
o.Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.
2.Effectively supervises department staff, ensuring optimal performance.
a.Provides leadership to personnel through effective objective setting, delegation, and communication. Effectively motivates and encourages Teller staff to follow policies and procedures and meet goals.
b.Ensures personnel are well trained, effective, and optimally used. Provides instruction regarding policies, procedures, services, and product offerings. Guides and assists new employees through orientation and new-hire training. Schedules additional training opportunities as appropriate.
c.Tracks individual employee progress and handles performance appraisals in a timely manner.
d.Effectively communicates policy/procedure changes, security measures, sales program details, and other relevant Credit Union information to Teller staff. Ensures staff members have the opportunity to ask questions and gain adequate understanding of information.
e. Provides suggestions and input for policy/procedure changes, improved member service, and/or greater account retention.
3.Assumes responsibilities for related duties as required or assigned
a.Completes required reports and related documents promptly and accurately. Ensures reports are made and submitted according to established regulations and deadlines. Handles special reporting as requested.
b.Ensures work areas and equipment are clean and well maintained.
c.Replaces Tellers or other Branch personnel as needed.
d.Performs clerical functions such as account research, filing, and answering of telephone calls as required.
High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures, and security requirements.
Basic understanding of Credit Union operations, including opening and closing accounts, safe deposit box process, and certificate procedures.
Understanding of Credit Union philosophy.
Knowledge of basic accounting.
One to three years of similar or related experience or two to three years as a Teller at a full-service financial institution.
Excellent communication skills.
Excellent supervisory and training abilities.
Strong customer service skills.
Ability to understand, interpret, and enforce policies and procedures.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software and business equipment including 10-key, money counters, ATM, copy machine, fax machine, and telephone.
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